Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Returns

Returns are accepted within 2 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition.
- In its original packaging with all tags, accessories, and manuals included.
- Accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Personalized or custom-made products
Perishable goods
Clearance or final sale items
Intimate or hygiene-related products (if applicable)

Return Process

To request a return:

Contact our customer support team with your order number and reason for the return.
Wait for return approval and shipping instructions.
Pack the item securely and ship it to the address provided.

Customers may be responsible for return shipping costs unless the item is incorrect, damaged, or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. If you need an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

Your order number
Photos of the item and packaging
A brief description of the issue

We will arrange a replacement or refund as appropriate.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled, but it may be eligible for return according to this policy.